This course is designed to aid in teaching managers how to refine SOPs to drive the desired results of their organization. We suggest ways to define exsisting processes, how to research and test improved processes and how to institutionalize these refined processes. Students will receive copies of task lists per department of the repair center and gain access to numerous other tools via their Akzo Nobel Services Consultant. A high-level overview of the Six Sigma method of quality improvement will be presented.

Approval Date: 06/07

AKZO Nobel 8 credits; 4-hour course Specialty: