This course covers all aspects of what is required to implement customer service from housekeeping to demonstrating an attitude of "We genuinely care about you and will do whatever it takes to make you a satisfied customer." Students learn specific methods to increase sales and repeat and referral business through exceeding customers' expectations.

Approval Date: 09/95

Beau Hamilton 12 credits, 6 credits; 6-hour course, 3-hour course Specialty: