The single most important factor that determines whether your organization will remain in existent is the degree to which you satisfy your customers. Satisfying customers demands the effort of every member of your business team, from the owner and/or manager to the mechanics, sales people and support staff. To the degree that your entire employee team understands and commits to his or her role in providing customer service, will you achieve success in meeting and exceeding the needs of our customers. Satisfied customers equal repeat business and referrals, the lifeblood of any company.

Approval Date: 10/04

Dennis Mannering 24 credits; 12-hour course Specialty: