We should all know where we are. And, we should know where we ought to be, must be, in order to create a better future for our families and for ourselves.

"From Intent to Implementation" will explore and explain the technology necessary to make that journey. Starting with an examination of your "Current Reality," we'll look at "benchmarking" your shop: How to take a snapshot of your business? Which Key Performance Indicators are critical? What do the numbers mean and what are they telling us we need to do?

We'll look at success and what it means to each of us. We'll look at Vision, Mission, Goals and Objectives: how to establish them, how to achieve them. And then we'll look at focusing all our resources on achieving success.

Other areas that will be discussed are: the battle of choice and change, the reasons change is uncomfortable, fear of failure and fear of success, profit models, understanding and achieving reasonable growth, strategic planning, establishing personal goals, reverse budgeting, establishing professional goals, operations, service semantics, managing customer expectations, gap analysis, and more.

Approval Date: 12/02

Mitch Schneider 16 credits; 8-hour course Specialty: