This course is designed to provide the entire staff the opportunity to get together and review vehicle transition points and tasks accountability among technicians. It is the foundation for establishing interdepartmental quality standards and job descriptions. Participants will be asked to come to the meeting with an open mind and willingness to offer and take constructive criticism in the spirit of continuous improvement. Generally done in the evening with a flip chart and pizzas. The BDM can follow up the meeting with typed version of your standards, which you can then use to review with new hires or with existing employees if any confusion exists regarding accountability.

Approval Date: 07/04

Akzo Nobel 6 credits; 3-hour course Specialty: