This course is designed to assist in establishing operating procedures that will enable any shop to perform collision repairs "right the first time, on time with exemplary service". All customers have needs. It's no secret that when a customer walks into a collision shop, their primary need is to have the vehicle repaired. Other needs may include a rental car, warranty, timely repair, etc. This course focuses on the body shop's ability to satisfy the customer's unspoken needs - the need for professionalism, organization, information, etc. The #1 complaint of customers in any industry usually isn't quality. This course will help attendees establish procedures to process customer files efficiently and effectively.

Approval Date: 07/05

AKZO Nobel 16 credits; 8-hour course Specialty: