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Operations & Service
Communicating With Customers From the Inside Out

In this interactive course, the students will learn what motivates different customers. Students will learn how different personality styles communicate and how to determine a customer's style in a matter of moments whether on the phone or in person. The student also will learn effective communication tools.
Approved for Credit
Approval Date: 01/08
Diana Papili
6 credits; 3-hour course
Specialty: B
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