Shop owners' net profits have been slipping dramatically since 1985. Their operational costs have gone up but they don't know how to pass the increase on to customers to create a win/win for everyone. So they cut overhead and end up wearing so many hats that the business that was supposed to give them a life is now taking that life away. In this course, participants learn to establish a profit goal model, increase shop productivity, increase average repair orders, Increase parts profits and much more.

Approval Date: 03/01

Chris Frederick 15 credits; 7.5-hour course Specialty: