The availability of the OEM service information Web sites provides automotive service professionals with a new resource for service, repair and diagnostic information. The course begins with an exploration of several OEM service information Web sites. This interactive session will allow you to examine site content and functionality.

Shop owners and managers will quickly realize that the availability of this information will enhance a technician's ability to perform diagnosis and repairs. If not prepared to manage these resources, the potential profits from more efficient repairs will be lost. Leave this class with a plan to implement the systems and processes necessary to effectively manage these resources.

Approval Date: 02/04

Bill Haas, AAM 6 credits; 3-hour course Specialty: