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Operations & Service
Benchmarking Collision Center Performance

This course will teach students the following:

  • Understand the basics of the Management by Objectives (MBO) process.
  • Learn to calculate selected Key Performance Indicators (KPIs) to measure performance.
  • Begin the process of developing action plans to improve shop performance by identifying and utilizing local and national performance benchmarks.
Approved for Credit
Approval Date: 01/03 		Bernie Blickenstaff
6 credits; 3-hour course
Specialty: Collision
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