With all that has been taught about customer service, many in the business of customer care haven't gotten it. It is not that people in service positions don't understand customer care; the truth is many simply don't care about taking care of the customer. This program has been researched and designed to help automotive shops understand the process that will ensure the customer will come back. Just because the customer makes it through the front door doesn't mean they will come back. The issue of coming back is not as much about service as it is the people they have to go through to get quality service.

Approval Date: 03/01

Richard Flint 6 credits; 3-hour course Specialty: