This course looks at real world solutions to the problem of building consistency and control into your business. It gives you both the tools and the understanding necessary to free you from having to look at every car that moves through your shop personally. It helps you identify who your customers are and what they really want, as well as the Key Performance Indicators necessary to know if you and your business are on-track. Be prepared for an intense, information-packed seminar.

Approval Date: 03/00

Mitch Schneider 8 credits; 4-hour course Specialty: