Over 80% of a collision center's sales revenue is a result of repeat business or referrals. "Achieving Complete Customer Satisfaction" creates a huge advantage over your competition. This course describes what distinguishes a completely satisfied customer, how to implement the six steps of ³Achieving Complete Customer Satisfaction² and why nothing less than 100% completely satisfied customers is acceptable.

Approval Date: 10/01

Bernie Blickenstaff 6 credits; 3-hour course Specialty: