| Course Name |
Credits |
| 21st Century Service: Succeeding in the Next Century |
8 |
| A Complete
Profitability Overhaul and Implementation of Proven Shop Strategies |
64 |
| A Day at the Zoo |
12 |
| ACDelco CRM Seminar |
8 |
| ACDelco Customer Handling Seminar |
8 |
| ACDelco Customer Trust and Quality Control Seminar |
8 |
| ACDelco Growth Management Seminar |
8 |
| ACDelco Leadership Skills Seminar |
8 |
| ACDelco Operations Management Seminar |
8 |
| ACDelco Profit Management Seminar |
8 |
| ACDelco Sales Skills Seminar |
8 |
| ACDelco Self-Management Seminar |
8 |
| Administration and Customer Service |
4 |
| Advanced Pricing Strategies |
6 |
| Advanced Selling Skills for the Service Advisor |
80 |
| Advanced Workflow Management Systems |
6 |
| Aggressive Techniques for Acquiring Preventive Maintenance Business |
6 |
| All Stressed Up and NO Place to Go |
6 |
| Applied Automotive Accounting |
6 ... |
| Applying the Five Love Languages to Your Personal and Professional Development |
8 |
Approaching Operational Excellence |
8 |
| Are You Ready for Total Quality? |
6 |
| Art of Bringing Customers Back |
6 |
| As an Owner Start Earning the Income You Want! |
6 |
| As Professional As You Can Be! |
6 |
| Assessing and Monitoring Financial Health and Performance |
6 |
| At the Speed of Thought: Automotive Service Solutions in a Web-Enabled World |
16 |
| Attitude is Infectous |
6 |
| Attracting, Satisfying, and Keeping Customers |
8 |
| AUTO EDGE Sales & Service Training |
6 |
| Avert Costly Miscommunication & Misunderstanding with WORDpower |
8 |
| Avoiding the Yellow Page Pitfalls |
3 |
| Back Door Secrets to Repair Shop Success |
3 |
| Balancing Work and the Family |
6 |
| Be a Great Leader...Leading Your Shop to Greatness |
12 ... |
| Become the Manager Everyone Wants to Work For |
6 |
| Benefit & Wage Planning for the 21st Century |
24 |
| Beyond Survival |
6 |
| Beyond the Books...OEM Service Information Web Sites |
6 |
| Big Business Possibilities for the Independent Repair Shop Owner |
6 |
| Bob Cooper's Killer Marketing Program |
6 |
| Building a Partnership with Your People |
6 |
| Building a Successful Service Center for the Next Century |
12 |
| Building an Award-Winning Business...Improving Our Image Through Ethics |
16 ... |
| Building and Managing an Effective Apprenticeship Program |
8 |
| Building the Ultimate Customer Service Team |
16 |
| Building Your Standard Operating Procedures Made Simple! |
24 |
| Business Negotiations |
6 ... |
| Business Valuation Basics for the Business Owner |
6 |
| Calming and Retaining Angry Demanding Customers |
6 |
| CARQUEST Action Selling for Service Consultants |
24 |
| Cash Profits Boot Camp |
15 |
| Cash: Am I Ending Up with Enough of the Pie? |
8 |
| Changing Paradigms/Attitudes are Contagious |
24 |
| Coaching the Challenging Employee |
3 ... |
| Common Wage and Hour Problems for Automotive Tire and Repair Facilities |
6 |
| Communicating With Customers From the Inside Out |
6 |
| Communicating with Impact |
6 |
| Compensating Technicians...AND You! |
12 |
| Compensation and Incentives That Work |
6 |
| Compensation Plans: What's Right for Your Employees? |
6 |
| Competition for Customer Loyalty |
4 |
| Complete Marketing 101 thru 401 |
6 |
| Connecting and
Communicating - the Keys to Stress Reduction |
6 |
| Coping and Stress: Handling Conflict and Anger in the Automotive Workplace |
6 ... |
| Cost of Doing Business |
4 |
| Cost-Value Ratios and Perceived Value |
3 |
| Create a Great Workplace Using Key Numbers and Communication |
6 |
| Customer Relations |
4 |
| Critical Thinking Skills for the Automotive Technician |
8 |
| Customer Relations |
4 |
| Dale Carnegie Course |
64 |
| Determining the Value of Your Business |
12 |
| Delivering Unbelievable Customer Service |
12 |
| Developing a Bedside Manner |
4 |
| Developing an Employee Manual...The Shop Owner's Handbook |
6 ... |
| Developing Long-Term Customer Relationships |
16 |
| Developing Successors and Attracting and Holding Key Employees |
12 |
| Dispute Resolution Processes |
6 |
| Do the Right Thing |
8 |
| Do You Have What it Takes? |
6 |
| Don't Get Stalled in the Legal System |
6 |
| Don't Grow Broke! |
3 ... |
| Don't Quit! |
6 |
| Effective Communication in the Shop Environment |
6 |
| Effective Communication in the Workplace |
6 |
| Effective Compensation Plan Development |
12 |
| Effective Marketing for Your Automotive Service Business |
12 |
| Effective Selling Without Sacrificing Customer Service |
6 |
| Efficient Shop Management |
6 ... |
| Elephant Chains |
6 |
| Employee Communications...The Winning Ways |
3 ... |
| Employee Development and Retention |
24 |
| Employee Management |
12 ... |
| Employees...A Key to Your Business Success |
3 ... |
| Enhancing Profits Through Retention-Based Marketing |
6 |
| Evaluating Profit and Loss |
8 |
| Exceptional Customer Service, Part I |
8 |
| Exceptional Customer Service, Part II |
8 |
| Exit Strategies: How to Exit Your Shop with Grace and Style |
3 |
| Experience the Power of Leadership |
12 |
| Financial Benchmarking for Improved Operations |
12 ... |
| Financial Fundamentals |
6 |
| Financial Management for the Auto Repair Business |
30 |
| Financial Strategies for the 21st Century |
20 |
| Find and Hire the Superstars...in 30 Days! |
6 |
| Finding Good Personnel |
4 |
| First Position in the Mind |
8 |
| Fly with the Eagles |
72 |
| Four Secrets to Teambuilding |
4 |
| From Intent to Implementation: Closing he Gap Between Vision and Reality |
16 |
| From the Front Counter to the Bottom Line - The Art of Service Sales |
16 ... |
| Garage Management System Seminar |
36 ... |
| Generation X: How to Manage and Motivate the 17-29 Year-Old Workforce |
6 ... |
| Getting Results from Relationships |
8 |
| Going Through the Change ... at Work |
6 |
| Guerrilla Shop Management |
80 |
| Harnessing the Power of the Internet |
6 |
| Help Wanted: Technicians! |
8 |
| High Impact II |
16 ... |
| Highly Effective Marketing Techniques |
24 |
| Hire Tough, Hire Simple, Hire Winners |
3 ... |
| How Do Wage & Hour Issues Affect Me? |
3 ... |
| How Good Managers Become Great Leaders |
16 |
| How Shop Owners Can Hire, Coach & Retain Their Employees |
7 |
| How to Build an Effective Team in an Automotive Repair Facility |
6 ... |
| How to Communicate Effectively with your Team in an Automotive Repair Facility |
6 |
| How to Deal with Telephone Price Shoppers and First-Time Customers |
8 |
| How to Exceed Customer Expectations: Delivering "Knock Your Socks Off Service |
24 |
| How to Get 'em in the Door...and Coming Back for More |
6 |
| How to Get Your Share of the Highly Profitable Fleet Business |
6 ... |
| How to Grow Great Employees |
6 ... |
| How to Measure Your Business Skills |
18 |
| How to Measure Your Business Skills Module Session 1 |
6 |
| How to Measure Your Business Skills Module Session 2 |
6 |
| How to Measure Your Business Skills Module Session 3 |
6 |
| How to Provide Superior Customer Service in an Automotive Repair Facility |
6 ... |
| How to Purchase Business Insurance |
4 |
| How to Reduce Taxes |
3 ... |
| How to Save Money on Your Taxes |
2 |
| How to Sell Diagnostic Labor and Get Paid for It! |
8 |
| How to Sell Preventive Maintenance |
8 |
| How to Sell Value and Develop Long-Term Relationships |
24 |
| How to Sell What You Know Needs to be Sold |
16 |
| How to Work On Your Business...Not In It |
6 |
| Human Resources - Hiring and Firing and Everything In-Between |
24 |
| Identifying, Measuring and Researching Your Potential |
12 ... |
| Identifying and Cultivating Your Leadership Style |
6 |
| If You Always Do What You Have Always Done...Then You Will Always Get What You Always Got |
16 |
| "I'll Be Back..." How to Get Customers Back Again and Again |
3 ... |
| Image is Everything |
2 |
| Implementing the Automotive Service Management Course |
6 |
| Improving Your Bottom Line |
2 |
| Increase Sales 40% Through Better Efficiency |
6 |
| Increase Your Profits Tomorrow - Guaranteed! |
6 |
| Increasing Human Effectiveness |
32 |
| Increasing Profit by Increasing Proficiency |
12 |
| Ins and Outs of Getting Cars In and Out - Mastering Your Work |
8 |
| Interpersonal Skills |
6 ... |
| Introducing the SEP-IRA Retirement Plan for the Automotive Service Manager |
4 |
| Introduction of the Process: Training the Total Customer Representative |
8 |
| IRS vs. Auto Repair Businesses |
16 |
| Juggling Elephants |
6 |
| It's About Selling - Exceeding Service Expectations |
24 |
| Keeping the Walls Down - The Skill of Communication |
6 ... |
| Key Numbers: Which Ones Should You Really Watch |
8 |
| Keys to Freedom - Escaping from the Tyranny of Business Ownership |
6 ... |
| Know You Are Winning |
6 |
| Knowing Your
Customer Base - "4 Key Indicators of a Healthy Business" |
8 |
| Leader or Animal Trainer |
8 |
| Leadership and Profitability |
3 ... |
| Leadership - What it takes to be a Great Leader! |
14 |
| Leadership without Breaking a Sweat |
6 |
| Leading to the Next Level |
12 |
| Learn to Negotiate and Win |
12 |
| Liability ... Are You at Risk for Intrusion |
6 |
| Life Blood of a Successful Family-Owned Business |
12 |
| Lip Service - First Class Telephone Skills for Automotive Businesses |
6 |
| Lip Service - First Class Telephone Skills for Automotive Parts Counter People |
6 |
| Magic Box |
16 |
| Mail-Based Marketing - The First Steps |
6 |
| Making the Connection - Marketing to Women |
8 |
| Making Money |
12 |
| Management by Results |
6 |
| Management on Cruise Control |
6 ... |
| Managing Change |
6 |
| Managing Growth, Not Chaos |
6 |
| Managing Multiple Priorities |
6 |
| Managing the Service Event |
6 |
| Managing the Work Flow |
8 |
| Managing Workplace Pressures |
6 |
| Managing Your Business into the 21st Century |
8 |
| Marketing 101 - Creating a Plan |
8 |
| Marketing! It's More Than Just Advertising |
6 |
| Marketing Auto Repair for the 2000s |
6 |
| Marketing Begins with You and ONLY You - Session 1 |
6 |
| Marketing Begins with You and ONLY You - Session 2 |
6 |
| Marketing for Business Development |
12 |
| Marketing - The Do's and Don'ts |
3 |
| Marketing to Women 101: Today's Female Consumers |
6 |
| Mastering How Customers Think |
8 |
| Mastering Maintenance Sales |
8 |
| Mastering Marketing |
8 |
| Mastering Menu Pricing |
8 |
| Mastering Pay Plans |
8 |
| Mastering Recruiting, Hiring and Retention |
8 |
| Mastering Service Sales |
8 |
| Mastering Shop Efficiency |
8 |
| Mastering Time Management |
8 |
| Mastering Warranties |
8 |
| Mathematic Realities of Numbers That Drive "NET" Income |
12 |
| Maximizing Selling Performance |
8 |
| Maximizing Your Labor Opportunity |
8 |
| Measure, Manage and Market |
6 |
| Measuring Your Way to Financial Success |
6 |
| Mind Your Business |
24 |
| Mitch's Ladder |
8 |
| Multi-Shop Operations: How to Buy and Run Multi-Shop Locations |
12 |
| Negotiating for Success |
3 ... |
| No Excuse Management |
3 ... |
| No Limits! |
6 |
| Nuts and Bolts of Dollars and Cents |
8 |
| "Oreo Pricing" How Much Should I Charge? What Should it Cost? |
4 |
| One Extra Degree |
4 |
| Outstanding Tools for Selling More Service |
6 |
| Out-Thinking the Competition |
6 |
| Overview of Estate Planning |
6 |
| "P" Myths...Discovering New Perspectives on Profitability |
6 ... |
| People Power |
8 |
| Personal and Professional Self Management: How to Take Charge of Your Time and Your Life |
24 |
| Personnel Relations |
12 |
| Planning a Succession Without Conflict |
6 ... |
| Planning Additional Locations |
8 |
| Planning and Forecasting - The Way to Increased Profits |
6 |
| Power Tools for Family Business |
3 ... |
| Powerful Public Speaking |
8 |
| Practical Marketing |
6 |
| Preparing (Valuing) Your Business for Sale, Succession and Taxes |
6 |
| Price of Admission |
8 |
| Principles of Building a High Performance Auto Service Team |
6 |
| Principles of Mentorship |
8 |
| Productivity |
3 |
| Professional Business Development: Time Management Systems 2000 |
12 |
| Profit and Productivity Using Procedures |
6 |
| Profit Chain - The Source of Real Profit |
6 |
| Profit Structuring for the Independent Automotive Repair Shop: Installing Winning Formulas |
12 |
| Profit Structuring with Formulas |
6 |
| Profitability Management |
4 |
| Pros & Cons of Ethics - Managing & Marking Your Business As It Pertains to Ethics |
6 ... |
| Prospering in the Auto Repair Business |
6 |
| Psychology of Retaining & Recruiting Quality People |
6 ... |
| Psychology of Selling Service |
12 |
| Psychology of Selling Service: Achieving Maximum Goals |
12 |
| Psychology of Selling Service: Customer Interaction - From Complaint to Correction! |
8 ... |
| Psychology of Selling Service: Sales and the Customer Encounter |
12 |
| Pushing Your Production |
8 |
| Putting It All Together - The Business Plan |
24 |
| R & R - Technicians & Service Advisors |
6 |
| Realizing Your Leadership Potential |
8 |
| Recruiting and Hiring Quality Personnel |
8 |
| Relating, Not Translating: How to Market Effectively to U.S. Latinos |
4 |
| Relationship Marketing |
14 |
| Resource and Retain Technicians and Service Advisors |
6 |
| Retaining Employees in the 2000s |
6 |
| Rewards and Challenges of a Family-Owned Business |
6 |
| Ring, Ring...How Much? |
3 |
| Saving Your Shop - Or Starting One Plan for Success |
6 |
| Secrets of Success |
6 |
| Secrets to Selling Service |
6 |
| Selling Automotive Service "From the Stomach" |
8 |
| Selling Automotive Service - The "Informist" Way |
16 |
| Selling Diagnostic Labor Profitably |
6 |
| Selling from the Inside Out |
6 ... |
| Selling Labor for Profit |
6 |
| Selling Maintenance Work & Increasing ARO |
6 |
| Selling Preventive Maintenance |
12 |
| Selling Service and Satisfaction |
30 |
| Selling Services |
14 |
| Selling Skills |
6 |
| Service Advising ... Beyond Order Taking |
24 |
| Service Advising - Understanding the Value of People |
6 ... |
| Service Advisor 101 |
12 |
| Service Advisor Skills |
12 ... |
| Service Advisor Skills, ASE C-1 Test Preparation |
6 |
| Service Advisor Training |
24 |
| Service Bay Productivity and the Performance Audit |
12 |
| Service Center Management I |
64 |
| Service Center Management II |
14 |
| Service Manager Course |
13 |
| Service Marketing for the Independent Service Facility |
6 ... |
| Service Sales Success |
8 ... |
| Service Writer Course |
6 |
| Shop Efficiency and Establishing a Labor Rate |
6 |
| Shop Management 2000 and Beyond |
6 |
| Shop Management Service Supremacy |
80 |
| Shop Operations and Improving Performance |
24 |
| Show Me the Money |
24 |
| Sixteen Ways to Increase Sales |
3 ... |
| Skill Sets for the Service Advisor |
8 ... |
| Sky Rocket Your Sales |
16 |
| Speak for Yourself - Communicate with Confidence and Clarity |
6 |
| Specialization, Is It for You? |
8 |
| Speed Traps, Pot Holes and Idiots |
6 ... |
| Step One: The Process of Selling |
6 |
| Step Two: Developing an Effective Sales Presentation |
6 |
| Step Three: Organized for Success |
6 |
| Step Four:
Strengthening the Customer Connection |
6 |
| Strategic Business Planning Workshop: Getting Started with Your Business Plan |
8 |
| Strategic Marketing in the New Economy |
6 |
| Strategic Planning for the Shop Owner |
3 ... |
| Strengthening the Total Sales Process |
30 |
| Stress, Conflict and Anger in the Automotive Workforce |
6 ... |
| Structuring Your Support Organization |
12 |
| Success, Self-Esteem and Profits |
6 ... |
| Successful Interviewing: How to Hire Smart and Improve Your Bottom Line |
6 ... |
| Succession Planning for Your Family Business |
6 |
| Sudden Impact |
24 |
| Superior Service Advising |
8 |
| Survival Skills for the Service Advisor |
6 ... |
| Suspension Diagnostic Workshop |
3 |
| Taking Control: Car Count and Cash Profits |
16 |
| Team Building for the 21st Century |
3 |
| Team Success Hinges on You |
24 |
| Team Technician (The Service Professional) |
6 |
| Teamwork, Motivation and the Gopher Dance |
6 |
| Technician Shortage...How to Fix the Problem |
8 |
| Technician Time Management |
12 |
| Technician Time Management For Employees |
8 |
| The Four Keys to Lasting Success and Profit |
6 |
| The Front End: A Critical Component for Success |
6 |
| The 12 Keys to Automotive Service Success |
16 |
| Time Management for Success |
6 |
| Tools for Understanding Men and Women in the Automotive Workplace |
8 |
| TQM ... Tools of the Trade |
6 |
| Triple Your Sales in Just Nine Months |
6 |
| Turn Your Employees into Superstars |
6 |
| Turn Your Telephone into a Goldmine! |
6 |
| Ultimate Service Advisor |
6 |
| Unlocking Potential: Mitchell1 Manager / ShopKey Shop Management Users Workshop |
30 |
| Understanding Employee Motivation |
6 |
| Understanding Financial Statements |
6 |
| Understanding the Power of Working Together |
6 |
| Understanding the Value of People |
6 |
| Understanding Workplace Conflict |
6 |
| Up Your Image! |
3 ... |
| Vision Quest Workshop |
24 |
| Wanted: Great People! |
6 |
| What is Your Business Worth? |
6 |
| What is Your Business Worth? |
6 |
| Where Did My Car Count Go? |
6 |
| Where Has All the "Gravy" Work Gone? |
8 |
| Who's Got Your Money? |
3 ... |
| Whose Job is it Anyway - The Skill of Delegation |
6 ... |
| Win-Win-Win of Intelligent Estimating |
3 |
| Winning in the Family Business |
3 ... |
| Winning Strategies for Marketing Your Auto Repair Specialty Business |
6 |
| Winning Women Customers |
6 |
| Women's Clinics - Effective Communication and Delivery |
6 |
| Women Are Customers, Too |
6 |
| Work Smarter to Reduce Stress and Increase Profits |
14 |
| Workflow, Scheduling and Time Management |
6 ... |
| Working with Dad |
8 |
| Working with People and Their Environment |
6 ... |
| Your Employees Are What You Motivate Them to Be |
8 |
| Your People - Key to Increasing Profits
|
3 |
| Zen and the Art of Maintenance Service |
10 |
