This course demonstrates to participants proven methods of improving Service Advisor communication and selling skills. Participants of this workshop learn methods to improve telephone, write-up and process communication and sales skills; to improve difficult customer handling skills; to improve estimating techniques; and methods to write more profitable repair orders.

To view instructor Web site, please go to www.rloconnor.com.

Approval Date: 12/96

R. L. O'Connor & Associates, Inc. 24 credits, 12 credits; 12-hour course, 6-hour course Specialty: