In this course, students' selling skills are challenged through verbal instructions and written exercises designed to develop more assertive communication in the sales encounter with customers, including learning strategies that influence a more focused and professional exchange of dialog; enhancing listening skills and presentation; determining and confronting fears that impact performance in sales ability; learning better understanding of customer needs and dealing with them; learning positive strategies for handling angry, upset customers; and learning strategies for getting paid for diagnosis time.

Approval Date: 03/01

Educational Seminars Institute - Maylan Newton 12 credits; 6-hour course Specialty: