Participants of this workshop learn the proper professional presentation in the customer contact process including communication skills, identifying customers expectations, preparing and presenting efficient sales presentations for clear understanding by customers, proper handling of customer's objections to paying for diagnosis time, effective use of the most popular sales words and closing the sale. Participants also learn proper professional phone skills including identifying yourself and your business, identifying your caller, proper use of phone time with the customer and effective conversions with customers who phone into the shop.

Approval Date: 08/98

Educational Seminars Institute - Maylan Newton 12 credits; 6-hour course Specialty: