Selling skills in students will be challenged through verbal instruction and written excercises designed to develop a more thorough communication between saleperson and customer and salesperson and technical staff, including:

• Learning strategies that influence a more focused and professional exchange of dialog intended to satisfy expectations about the repair of both, customer and technicians.
• Understanding the effect the position of salesperson has on the selling process.
• Completing an effective estimate write-up and making a thorough repair.
• Understanding and communicating the procedures that help assure a thorough presentation.
• Clarifying and confirming the repair and process with technicians.
• Effectively clarifying and confirming the repair and charges to the customer.
• Handling customers' objections to sales.
• Defining "closing the sale" and improving your presentation.

Approval Date: 06/02

Educational Seminars Institute - Maylan Newton 12 credits, 8 credits; 6-hour course, 4-hour course Specialty: