This course shows participants proven methods to increase profits in a highly competitive market. Participants learn to identify profit leaks and ways to improve profits in the area of parts and labor and marketing strategies to improve customer awareness and loyalty and to increase car counts and sales per repair order.

To view instructor Web site, please go to www.rloconnor.com.

Approval Date: 01/96

R. L. O'Connor & Associates, Inc. 6 credits; 3-hour course Specialty: