Outsell, Upsell and Close
Mike Anderson of Wagonwork Collision Centers shares his techniques for
maintaining a 90% closing ratio, achieving outstanding profitability and
creating consistently satisfied customers.
You'll learn how to apply winning language, skills and techniques that will
enable you to outsell the competition and create raving fans out of your
customers.
Mike will demonstrate how everyone in your front office can contribute directly to increased sales and profit using the SOPs, scripts
and processes proven in his own highly successful shops!
Approval Date: 05/08
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Mike Anderson
8 credits;
4-hour course
Specialty: 
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