This course covers the basic skills and information necessary to increase your sales and service abilities. By applying the proven methods taught in this course, your staff will experience increased confidence and improved sales techniques. Students learn to build an effective sales program that provides the skills and information to answer your customer's five decisions before a purchase. By following the ³Steps to the Sale² taught in this course, students gain increased telephone skills to set appointments that customers will keep, increase customer confidence, satisfaction and repeat sales. Students will increase the bottom line at no additional costs.

Approval Date: 08/03

Ned Tomarchio 8 credits; 4-hour course Specialty: