In this course, Charlie will reveal the seven areas that customers notice that create an image of professionalism or lack of it in your business. Further, Charlie will detail the eight points of contact with customers that automotive service centers must manage to be successful. Obviously, the service center must be able to repair the vehicle properly. Appropriate selling and relationship management skills are also necessary in order to build long-term customer relationships.

Approval Date: 03/08

Charlie Fewell 6 credits; 3-hour course Specialty: