Course Name	Credits
	21st Century Service: Succeeding in the Next Century	8
	ACDelco CRM Seminar	8
	ACDelco Customer Handling Seminar	8
	ACDelco Customer Trust and Quality Control Seminar	8
	ACDelco Self-Management Seminar	8
	ACDelco Growth Management Seminar	8
	Advanced Selling Skills for the Service Advisor	60
	Advantage Shop Marketing	12
	Aggressive Business-Building Marketing Strategies	6
	Aggressive Techniques for Acquiring Preventive Maintenance Business	6
	All Stressed Up and NO Place to Go	6
	Art of Closing a Sale	4
	Attracting, Satisfying and Keeping Customers	8 ...
	AUTO EDGE Sales & Service Training	6 ...
	Bob Cooper's Killer Marketing Program	6
	Body Shop Marketing and Business Development	16 ...
	Business-to-Business Marketing	16
	CARQUEST Action Selling for Service Consultants	24
	Changing Paradigms/Attitudes Are Contagious	24
	Complete Marketing 101 thru 401	6
	Cost-Value Ratios and Perceived Values	3
	Customer Service: After the Sale	7
	Developing Long-Term Customer Relationships	16
	Effective Marketing for Your Automotive Service Business	12
	Effective Selling Without Sacrificing Customer Service	6
	Enhancing Profits Through Retention-Based Marketing	6
	Estimating for Profit Workshop	13
	Estimating Solutions for Profit (ESP)	12
	First Position in the Mind	8
	From the Front Counter to the Bottom Line - The Art of Service Sales	16 ...
	High Impact II	16 ...
	Highly Effective Marketing Techniques	24
	How to Deal with Telephone Price Shoppers and First-Time Customers	8
	How to Get 'em in the Door...and Coming Back for More	6
	How to Get Your Share of the Highly Profitable Fleet Business	6 ...
	How to Sell Diagnostic Labor and Get Paid for It!	8
	How to Sell Preventive Maintenance	8
	How to Sell Value and Develop Long-Term Relationships	24
	How to Sell What You Know Needs to be Sold	16
	"I'll Be Back..." How to get Customers Back Again and Again	3 ...
	Image Is Everything	2
	Increasing Closing Ratios	8
	Introduction of the Process: Training the Total Customer Representative	8
	Knowing Your Customer Base - "4 Key Indicators of a Healthy Business"	8
	Magic Box	16
	Making the Connection - Marketing to Women	8
	Mail-Based Marketing - The First Steps	6
	Managing the Service Event	6
	Marketing 101 - Creating a Plan	8
	Marketing - The Do's and Don'ts	3
	Marketing Auto Repair for the 2000s	6
	Marketing Auto Service in the 21st Century	6 ...
	Marketing Begins with You and ONLY You - Session 1	6
	Marketing Begins with You and ONLY You - Session 2	6
	Marketing for Business Development	12
	Marketing! It's More Than Just Advertising	6
	Marketing to Women 101: Today's Female Consumers	6
	Mastering How Customers Think	8
	Mastering Maintenance Sales	8
	Mastering Marketing	8
	Mastering Service Sales	8
	Maximizing Selling Performance	8
	Maximizing Your Performance Alliance Tools: Marketing	16
	MVP Collision Marketing	28
	MVP Collision Repair & Customer Service	14
	MVP Managing Customer Loyalty	14
	Outsell, Upsell and Close	8
	Outstanding Tools for Selling More Service	6
	People Power	8
	Planning Additional Locations	8
	Practical Marketing	6
	Prospering in the Auto Repair Business	6
	Psychology of Selling Service	12
	Psychology of Selling Service: Achieving Maximum Goals	12
	Psychology of Selling Service: Customer Interaction - From Complaint to Correction!	8 ...
	Psychology of Selling Service: Sales and Customer Encounter	12
	Relating, Not Translating: How to Market Effectively to U.S. Latinos	4
	Relationship Marketing	14
	Road to Repeat Business	7
	Road to Sales Success	12
	Secrets to Selling Service	6
	Selling Automotive Service "From the Stomach"	8
	Selling Diagnostic Labor Profitability	6
	Selling Labor	6
	Selling Preventive Maintenance	12
	Selling Service and Satisfaction	30
	Selling Services	14
	Selling: The Most Important Thing We Do	6
	Service Advising...Beyond Order Taking	24
	Service Advising - Understanding the Value of People	6 ...
	Service Advisor 101	12
	Service Advisor Skills	12 ...
	Service Advisor Training	24
	Service Manager Course	64
	Service Marketing and Leadership	12
	Service Marketing for the Independent Service Facility	6 ...
	Service Sales Success	8 ...
	Sixteen Ways to Increase Sales	3 ...
	Skill Sets for the Service Advisor	3 ...
	Sky Rocket Your Sales	16
	SMART Marketing	16
	SMART Sales	16
	Step One: The Process of Selling	6
	Step Two: Developing an Effective Sales Presentation	6
	Step Three: Organized for Success	6
	Step Four: Strengthening the Customer Connection	6
	Strategic Marketing in the New Economy	6
	Strengthening the Total Sales Process	30
	Superior Service Advising	8
	Survival Skills for the Service Advisor	6 ...
	Triple Your Sales in Just Nine Months	6
	Turn Your Telephone into a Goldmine!	6
	Understanding the DuPont Performance Alliance	16
	Up Your Image!	3 ...
	VisionPLUS Estimating for Profit	16
	VisionPLUS Marketing and Insurer Relations	16
	VisionPLUS Maximizing Your Estimating Performance	8
	What Your Customers Want You to Know	4 ...
	Where Has All the "Gravy" Work Gone?	8
	Winning Strategies for Marketing Your Auto Repair Specialty Business	6
	Your Employees Are What You Motivate Them to Be	8
	Zen and the Art of Maintenance Service	10
= Collision    = Mechanical    = Collision/Mechanical ... = Course offers various credit hours