Double your profits by using this innovative system to build repeat and referral business, and a fiercely loyal customer base. Learn why you can do good repairs and still struggle to keep your bays full. Profit by learning to be a ³Customerologist.² Participants of this workshop learn 10 steps to customer loyalty, hiring tips, motivational strategies, policy and procedures recommendations and much more.

Approval Date: 04/98

Jerry Wilson 8 credits, 6 credits, 3 credits; 4-hour course, 3-hour course, 1.5-hour course Specialty: