This course shows you how to prepare customers over the phone and at your shop to practice preventive maintenance on their cars. You learn how to work with your technicians and get the whole shop behind selling preventive maintenance. The course helps you see that this service can grow to be 50 percent of your total sales in your repair business.

To view instructor's Web site, please go to www.auto-careers.org.

Approval Date: 12/97

Craig Van Batenburg, AAM 8 credits; 4-hour course Specialty: