This course is designed to help you work with your customers when a diagnosis must be performed. The car owner usually wants you to tell them "what is wrong" and "how much will it cost" before you are ready. We start with the phone call from the car owner and end with a job well done. We follow a linear process that allows you the time to do it right and also keep the customer informed along the way. Now you can get paid for your time, equipment, tools, telephone help calls and most importantly, your knowledge.

To view instructor's Web site, please go to www.auto-careers.org.

Approval Date: 10/98

Craig Van Batenburg, AAM 8 credits; 4-hour course Specialty: