Workshop includes understanding why most repair shops do not seek fleet business; methods to understand and evaluate potential fleet customers; how to assess the shop's capabilities in performing fleet service and repairs; pricing methodology; accounts receivable management; collections policies and procedures; interviewing techniques for potential fleet customers; designing tailored warranties; and marketing strategies. Course will provide participant with "inside knowledge" of the fleet business in addition to a "competitive advantage" in securing this type of business.

Approval Date: 06/03

R. L. O'Connor & Associates, Inc. 12 credits, 6 credits; 6-hour course, 3-hour course Specialty: