This course is designed to help you work with your customer when they say ³How Much?² Whether it's a phone call or e-mail message, or they drop in or are towed in, the car owner usually wants you to tell them how much it will cost before you are ready. We start with the phone call from the car owner and end with a customer for life. We use a lot of role playing as the phone is used so much. Telephone calls will make or break you.

To view the instructor's Web site, please go to www.auto-careers.org.

Approval Date: 03/99

Craig Van Batenburg, AAM 8 credits; 4-hour course Specialty: