A recent survey of over 2,000 service advisors reveals a need to have more balance when it comes to customer service and selling. This brand new workshop focuses on the four main skills of service advising: customer service, selling, administration and technical knowledge. Each attendee will complete a detailed self assessment comprised of these four areas and will develop an action plan to improve their overall skills. Let's face it, some are better at treating the customer like gold, than selling or "up-selling." Too often a service advisor is great at customer service, yet lacks the confidence to sell out of fear of rejection because their focus is on "people pleasing". Other advisors are just plain better at selling, yet may be a little weak with their bedside manner. While others have great technical ability or administrative ability, but lack in selling and/or customer service. Service Advisors are far more than great customer service "order takers." This workshop is designed to produce a well balanced service advisor. Attendees will receive the results of the 2,000 service advisor survey and see how their skills compare. Attendees will come away more educated and confident to improve their customer service and selling skills!

Approval Date: 05/06

Kelly Bennett 6 credits; 3-hour course Specialty: