Automotive Management Institute (AMI)
About AMI Course Calendar Online Catalog Advanced Curriculum Press Center EXCEL Partners

Search AMI's Web site

Marketing
Operations & Service
Management & Administration
Financial Management
Personnel Management
Collision Courses
Mechanical Courses
Self-Study Courses
Online Courses / Webinars
Course Owners
Instructor List
RSS Feeds
  
Marketing & Sales
Customer Service: After the Sale

This course discusses the concept of creating customer loyalty "After the Sale" focusing on maintaining and building customer loyalty through and after the repair process.
Approved for Credit
Approval Date: 04/08 		Hank Nunn
7 credits; 3.5-hour course
Specialty: collision
Print this pageE-mail this page
AMI