This course is designed to help participants recognize the importance of a consistent repair process to customer trust ad satisfaction with your service center. Participants will examine and discuss best practices for managing a consistent, well-designed process that creates a sense of confidence with customers and reassures them that they have made a good decision trusting your service center for vehicle service.

Approval Date: 12/06

ACDelco - John Gerbe 8 credits; 4-hour course Specialty: