CARQUEST Action Selling for Service Consultants (CAS) is the only Sales Certification option available in the automotive aftermarket. When Service Consultants become certified in CAS they are able to win more business, protect profit margins, increase customer satisfaction and transform the entire sales culture of the service facility.

CAS teaches a high-impact, non-manipulative procedure that moves the sale forward, naturally by following the decision-making process that every customer uses. Service consultants learn how to follow a research proven process for conducting sales interactions while improving relationship skills that foster long-lasting customer loyalty.

Approval Date: 09/06

CARQUEST 24 credits; 12-hour course Specialty: