In this course, body shop managers and owners learn the elements that directly affect the profitability of their business. Topics covered include the changing collision repair market; the body shop managers/owners role; Key Performance Indicators (KPIs); calculating KPIs for your shop; what affects the KPIs and industry benchmarks.

Approval Date: 12/98

Sherwin-Williams - Steven Feltovich 12 credits; 6-hour course Specialty: