| Course Name |
Credits |
| A Day at the Zoo |
12 |
| Achieving Complete Customer Satisfaction |
6 |
| Achieving Service Excellence |
14 |
| Activity Management - Time for a Change |
8 |
| Advantage Hiring and Interviewing |
12 |
| Advantage Shop Management (Production Efficiency Training) |
24 |
| Advantage Shop Marketing |
12 |
| Aggressive Business-Building Marketing Strategies |
6 |
| All Stressed Up and NO Place to Go |
6 |
| Applied Automotive Accounting |
6 ... |
| Applying the Five Love Languages to Your Personal and Professional Development |
8 |
| Are You Committing Fraud Without Knowing It? |
4 ... |
| Are You Ready for Total Quality? |
6 |
| Art of Bringing Customers Back |
6 |
| As Professional As You Can Be! |
6 |
| Assessing and Monitoring Financial Health and Performance |
6 |
| Attitude is Infectious |
6 |
| Audatex Estimating Existing User Course |
20 |
| Audatex Estimating New User Course |
38 |
| Avert Costly Miscommunication & Misunderstanding with WORDpower |
8 |
| Avoiding the Yellow Page Pitfalls |
3 |
| Balancing Work and the Family |
6 |
| Become the Manager Everyone Wants to Work For |
6 |
| Benchmarking Collision Center Performance |
6 |
| Beyond Survival |
6 |
| Beyond the Books...OEM Service Information Web Sites |
6 |
| Big Business Possibilities for the Independent Repair Shop Owner |
6 |
| Body Shop Estimator Development |
16 |
| Body Shop Financial Control |
32 |
| Body Shop Financial Management Made Simple |
6 |
| Body Shop Facility Layout and Design |
16 |
| Body Shop Marketing and Business Development |
16 ... |
| Body Shop Office Management |
16 |
| Body Shop Organization Controls |
32 |
| Body Shop Production Efficiency |
32 |
| Building a Partnership with Your People |
6 |
| Building a Successful Service Center for the Next Century |
12 |
| Building an Award-Winning Business...Improving Our Image Through Ethics |
16 ... |
| Building and Managing an Effective Apprenticeship Program |
8 |
| Building the Ultimate Customer Service Team |
16 |
| Business Negotiations |
6 ... |
| Business-to-Business Marketing |
16 |
| Business Valuation Basics for the Business Owner |
6 |
| Calming and Retaining Angry Customers |
6 |
| CARQUEST Action Selling for Service Consultants |
24 |
| CARSTAR Office Administration |
16 |
| CARSTAR Production
Management 101 |
26 |
| CARSTAR Production
Management 201 |
20 |
| CCC Pathways Advanced User Training Class |
14 |
| CCC Pathways Collision Estimating |
12 |
| Coaching the Challenging Employee |
3 ... |
| Changing Paradigms/Attitudes are Contagious |
24 |
| Communicating With Customers From the Inside Out |
6 |
| Communicating with Impact |
6 |
| Compensation Plans: What's Right for Your Employees? |
6 |
| Competition for Customer Loyalty |
4 |
| Complete Marketing 101 thru 401 |
6 |
Connecting and Communicating - the Keys to Stress Reduction |
6 |
| Coping and Stress: Handling Conflict and Anger in the Automotive Workplace |
6 ... |
| Creating Winners: How to Turn Your Crew into a High Performance Team |
6 ... |
| Critical Thinking Skills for the Automotive Technician |
8 |
| Customer Service: After the Sale |
7 |
| Customer Service Representative |
16 |
| Determining the Value of Your Business |
12 |
| Developing an Employee Manual...The Shop Owner's Handbook |
6 ... |
| Developing Successors and Attracting and Holding Key Employees |
12 |
| Digi-Lean Collision Repair System |
8 |
| Dispute Resolution Processes |
6 |
| Do the Right Thing |
8 |
| Do You Have What it Takes? |
6 |
| Don't Get Stalled in the Legal System |
6 |
| Don't Quit! |
6 |
| DRP Contracts: Understanding the Language and Managing the Risks |
3 |
| Effective Communication in the Shop Environment |
6 |
| Effective Communication in the Workplace |
6 |
| Effective Compensation Plan Development |
12 |
| Elephant Chains |
6 |
| Employee Communications...The Winning Ways |
3 ... |
| Employee Development and Retention |
24 |
| Employees...A Key to Your Business Success |
3 ... |
| Enhancing Profits Through Retention-Based Marketing |
6 |
| Establishing Interdepartmental Standards |
6 |
| Estimate Plus - Building a Better Estimate |
14 |
| Estimating Best Practices |
16 |
| Estimating Consistency |
8 |
| Estimating for Profit Workshop |
13 |
| Estimating Solutions for Profit |
12 |
| Exceptional Customer Service, Part I |
8 |
| Exceptional Customer Service, Part II |
8 |
| Exit Strategies: How to Exit Your Shop with Grace and Style |
3 |
| Find and Hire the Superstars...in 30 Days! |
6 |
| Financial Analysis |
8 |
| Financial
Management for the Auto Repair Business |
30 |
| Financial Shop Management |
12 |
| Financial Strategies for the 21st Century |
20 |
| First Position in the Mind |
8 |
| From the Front Counter to the Bottom Line - The Art of Service Sales |
16 ... |
| Fundamentals of Financial Management |
32 |
| Generation X: How to Manage and Motivate the 17-29 Year-Old Workforce |
6 ... |
| Getting Results from Relationships |
8 |
| Going Through the Change ... at Work |
6 |
| Harnessing the Power of the Internet |
6 |
| Help Wanted: Technicians! |
8 |
| Hire Tough, Hire Simple, Hire Winners |
3 ... |
| How Do Wage & Hour Issues Affect Me? |
3 ... |
| How Good Managers Become Great Leaders |
16 |
| How Shop Owners Can Hire, Coach & Retain Their Employees |
7 |
| How to Build an Effective Team in an Automotive Repair Facility |
6 ... |
| How to Communicate Effectively with your Team in an Automotive Repair Facility |
6 |
| How to Exceed Customer Expectations: Delivering "Knock Your Socks Off Service |
24 |
| How to Get 'em in the Door...and Coming Back for More |
6 |
| How to Grow Great Employees |
6 ... |
| How to Measure Your Business Skills |
18 |
| How to Measure Your Business Skills Module Session 1 |
6 |
| How to Measure Your Business Skills Module Session 2 |
6 |
| How to Measure Your Business Skills Module Session 3 |
6 |
| How to Purchase Business Insurance |
4 |
| How to Reduce Taxes |
3 ... |
| How to Save Money on Your Taxes |
2 |
| How to Sell Value and Develop Long-Term Relationships |
24 |
| How to Turn Your Paper Flow into Positive Cash Flow |
3 |
| Human Resources - Hiring and Firing and Everything In-Between |
24 |
| Identifying and Cultivating Your Leadership Style |
6 |
| "I'll Be Back..." How to Get Customers Back Again and Again |
3 ... |
| Image is Everything |
2 |
| Implementing a Rapid Repair System |
12 |
| Implementing a Sound Business Plan for the Small Shop |
6 |
| Implementing Standard Operating Procedures (SOPs) |
8 |
| Improving Workshop Efficiency |
15 |
| Improving Your Performance with KPIs |
8 |
| Increasing Human Effectiveness |
32 |
| Increasing Profit by Increasing Proficiency |
12 |
| Increasing Closing Ratios |
8 |
| Ins and Outs of Getting Cars In and Out - Mastering Your Work |
8 |
| Interpersonal Skills |
6 ... |
| Introducing the SEP-IRA Retirement Plan for the Automotive Service Manager |
4 |
| Introduction of the Process: Training the Total Customer Representative |
8 |
| IRS vs. Auto Repair Businesses |
16 |
| Juggling Elephants |
6 |
| Keeping the Walls Down - The Skill of Communication |
6 ... |
| Keys to Freedom - Escaping from the Tyranny of Business Ownership |
6 ... |
| Know You Are Winning |
6 |
| Leadership and Profitability |
3 ... |
| Leadership - What it takes to be a Great Leader! |
14 |
| Leadership without Breaking a Sweat |
6 |
| Learn to Negotiate and Win |
12 |
| Liability ... Are You at Risk for Intrusion |
6 |
| Life Blood of a Successful Family-Owned Business |
12 |
| Lip Service - First Class Telephone Skills for Collision Businesses |
6 |
| Management on Cruise Control |
6 ... |
| Managing by Process NOT by Luck |
16 |
| Managing by the Numbers |
8 |
| Managing Growth, Not Chaos |
6 |
| Managing Multiple Priorities |
6 |
| Managing Workplace Pressures |
6 |
| Marketing Begins with You and ONLY You - Session 1 |
6 |
| Marketing Begins with You and ONLY You - Session 2 |
6 |
| Marketing for Business Development |
12 |
| Marketing - The Do's and Don'ts |
3 |
| Marketing to Women 101: Today's Female Consumers |
6 |
| Mastering How Customers Think |
8 |
| Mastering Maintenance Sales |
8 |
| Mastering Marketing |
8 |
| Mastering Pay Plans |
8 |
| Mastering Recruiting, Hiring and Retention |
8 |
| Mastering Service Sales |
8 |
| Mastering Shop Efficiency |
8 |
| Mastering Time Management |
8 |
| Mastering Warranties |
8 |
| Maximizing CSI |
8 |
| Maximizing Your Performance Alliance Tools: Marketing |
8 |
| Maximizing Your Performance Alliance Tools: Operations |
8 |
| MVP Administrative Management |
14 |
| MVP Advanced Collision Estimating Skills |
28 |
| MVP Business in the 21st Century |
28 |
| MVP Collision Center Marketing |
28 |
| MVP Collision Repair Sales and Customer Service |
14 |
| MVP Green Belt Training |
14 |
| MVP Leadership & Leading
Change |
28 |
| MVP
Managing Customer Loyalty |
14 |
| MVP Organizational Management |
28 |
| MVP Production & Cycle Time |
28 |
| Negotiating for Success |
3 ... |
| Negotiating with the Insurance Company |
36 |
| Negotiation Skills - Key to Improved Profitability |
6 |
| No Excuse Management |
3 |
| No Limits! |
6 |
| Outsell, Upsell and Close |
8 |
| Out-Thinking the Competition |
6 |
| Overview of Estate Planning |
6 |
| "P" Myths...Discovering New Perspectives on Profitability |
6 |
| Paint Material Management |
8 |
| Parts Management |
4 |
| People Power |
8 |
| Performance Management - Coaching for Success |
16 |
| Personal and Professional Self Management: How to Take Charge of Your Time and Your Life |
24 |
| Personnel Relations |
12 |
| Planning a Succession Without Conflict |
6 |
| Planning Additional Locations |
8 |
| Planning and Forecasting - The Way to Increased Profits |
6 |
| Positioning Yourself in the Collision Repair Industry |
6 |
| Positioning Yourself in the Collision Repair Industry (Jobber Version) |
6 |
| Power Tools for Family Business |
3 |
| Powerful Public Speaking |
8 |
| Practical Marketing |
6 |
| Pre-Repair Management - Key to Reduced Cycle Times |
3 |
| Preparing (Valuing) Your Business for Sale, Succession and Taxes |
6 |
| Principles of Building a High Performance Auto Service Team |
6 |
| Principles of Mentorship |
8 |
| Professional Business Development: Time Management Systems 2000 |
12 |
| Profit and Productivity Using Procedures |
6 |
| Profit Chain - The Source of Real Profit |
6 |
| Profit Structuring for the Independent Automotive Repair Shop: Installing Winning Formulas |
12 |
| Pros & Cons of Ethics - Managing & Marking Your Business As It Pertains to Ethics |
6 |
| Psychology of Retaining & Recruiting Quality People |
6 |
| Psychology of Selling Service |
12 |
| Psychology of Selling Service: Achieving Maximum Goals |
12 |
| Psychology of Selling Service: Customer Interaction - From Complaint to Correction! |
8 |
| Psychology of Selling Service: Sales and the Customer Encounter |
12 |
| Pushing Your Production |
8 |
| Real World
Estimating ... Pros and Cons |
12 |
| Realizing Your Leadership Potential |
8 |
| Reducing Cycle Time |
12 |
| Reducing Cycle Time...The New Way of Production Management |
16 |
| Responding to the Survey |
3 ... |
| Retaining Employees in the 2000s |
6 |
| Rewards and Challenges of a Family-Owned Business |
6 |
| Road to Repeat Business |
7 |
| Road to Sales Success |
12 |
| Selling
from the Inside Out |
6 ... |
| Selling Service and Satisfaction |
30 |
| Selling: The Most Important Thing We do |
6 |
| Service Bay Productivity and the Performance Audit |
12 |
| Service Marketing and Leadership |
12 |
| Shop Efficiency and Establishing a Labor Rate |
6 |
| Shop Management 2000 and Beyond |
6 |
| Shop Management Service Supremacy |
80 |
| Sixteen Ways to Increase Sales |
3 ... |
| SMART Cycle Time
II |
16 |
| SMART Damage Analysis |
16 |
| SMART Estimating |
16 |
| SMART Human Resource Management: Building the Great Workplace |
16 |
| SMART Marketing |
16 |
| SMART Money |
16 |
| SMART Process Management |
16 |
| SMART Sales |
16 |
| SMART Truck Damage Analysis |
16 |
| So, You're Ready to Grow Your Business? |
3 |
| Speak for Yourself - Communicate with Confidence and Clarity |
6 |
| Speed Traps, Pot Holes and Idiots |
6 ... |
| Step One: The Process of Selling |
6 |
| Step Two: Developing an Effective Sales Presentation |
6 |
| Step Three: Organized for Success |
6 |
| Step Four:
Strengthening the Customer Connection |
6 |
| Strategic Business Planning Workshop: Getting Started with Your Business Plan |
8 |
| Strategic Planning for the Shop Owner |
3 ... |
| Strengthening the Total Sales Process |
30 |
| Stress, Conflict and Anger in the Automotive Workforce |
6 ... |
| Structuring Your Support Organization |
12 |
| Success, Self-Esteem and Profits |
6 ... |
| Successful Interviewing: How to Hire Smart and Improve Your Bottom Line |
6 ... |
| Succession Planning for Your Family Business |
6 |
| Superior Service Advising |
8 |
| Suspension Diagnostic Workshop |
3 |
| Team Building for the 21st Century |
3 ... |
| Team Technician (The Service Professional) |
6 |
| Teamwork, Motivation and the Gopher Dance |
6 |
| Technician Shortage...How to Fix the Problem |
8 |
| Those Darn Estimating Systems! |
8 |
| Time Management for Success |
6 |
| Tools for Understanding Men and Women in the Automotive Workplace |
8 |
| TQM ... Tools of the Trade |
6 |
| Triple Your Sales in Just Nine Months |
6 |
| Turn Your Employees into Superstars |
6 |
| Turn Your Telephone into a Goldmine! |
6 |
| Understanding Employee Motivation |
6 |
| Understanding Financial Statements |
6 |
| Understanding the DuPont Performance Alliance |
16 |
| Understanding the Power of Working Together |
6 |
| Understanding the Value of People |
6 |
| Understanding Workplace Conflict |
6 |
| Up Your Image! |
3 ... |
| VisionPLUS Advanced Production Management |
16 |
| VisionPLUS Estimating for Profit |
16 |
| VisionPLUS Fast Track Production |
8 |
| VisionPLUS Marketing and Insurer Relations |
16 |
| VisionPLUS Maximizing Your Estimating Performance |
8 |
| VisionPLUS Motivating Employees with Productive Pay Plans |
8 |
| VisionPLUS Organizational Structure |
16 |
| VisionPLUS Paint and Material Profitability |
16 |
| VisionPLUS Paint Department Productivity |
16 |
| VisionPLUS Profiting from People Skills |
8 |
| Wanted: Great People! |
6 |
| What is Your Business Worth? |
6 |
| What Your Customers Want You to Know - Creating Preference-Based Service |
4 ... |
| Who's Got Your Money? |
3 ... |
| Whose Job is it Anyway - The Skill of Delegation |
6 ... |
| Winning Women Customers |
6 |
