The current trend of consolidation or elimination of independent facilities is a wake-up call to independent owners to maximize their facility's operation. Superior business planning, financial management, technological advancement, marketing innovation, and customer satisfaction are essential for the successful operation of the independent automotive service facility. To remain competitive in today's market all areas must perform to their optimum level. This course is designed to increase shop owner's and manager's understanding of the critical path to excellent shop operation.

Business survival to the independent owner is not guaranteed. This course is a step-by-step presentation of immediate steps to increase customer sales, customer loyalty, and reduce seasonal fluctuations in business. Participants discuss these solutions and practical examples from the 64-page manual. Each participant will learn how to increase profitability.

Approval Date: 06/00

Ned Tomarchio 6 credits, 9 credits; 3-hour course, 4.5-hour course Specialty: