Business survival is not our goal. Owners and managers work too hard to just survive. This four-day course is a step-by-step guide to business success. Students will apply effective solutions, proven ideas, and practical examples from the 460-page manual to every aspect of shop management. Each day students develop additional skills to increase profitability, reduce business fluctuations, increase repeat business, use and understand menu pricing to increase sales volume, implement successful pay plans to keep the best staff, provide excellent quality work, and increase customer satisfaction. Class work and individual consultation time provides the tools to increase effective use of time, control of the business, and increased income.

Every student keeps a personal CD-ROM that contains every page of information in the course including all forms, checklists, worksheets, tables, and examples. Class discussions focus on the application of the tools provided in the manual and CD-ROM. Development time is eliminated, the student is ready to apply fully developed tools from this course.

Approval Date: 05/00

Ned Tomarchio 80 credits; 40-hour course Specialty: