Business owners must accomplish their work through the management systems they establish for their business. This course is designed to increase the service manager's ability to understand and apply management systems for selling and customer satisfaction. Participants learn how to eliminate complaints and expand customer loyalty. Increased selling skills, customer satisfaction skills, and increased understanding of maintenance presentations will increase sales and customer gratitude.

Business survival is not our goal. Owners and managers work too hard to just survive. This two-day course is a step-by-step guide to business success. Participants apply effective solutions, proven ideas, and practical examples from the 230-page manual. Each participant learns skills to increase profitability, reduce business fluctuations, increase repeat business, use and understand menu pricing to increase sales volume, use standards of excellence in inspecting all work, and increase customer satisfaction. Management development time is eliminated and fully developed tools are ready for application.

Approval Date: 02/01

Ned Tomarchio 30 credits; 15-hour course Specialty: