Automotive repair owners and managers who want to be the kind of business leader they were meant to be will explore both big picture and specific practical tactics and techniques in this session. You learn how to stimulate creative thinking within yourself and your employees, practice workplace values that will make your shop a place in which people will enjoy working, be more skillful in intervening with others, and better manage your handling of workplace pressures. Each person has the opportunity to formulate and implement action plans that will improve the workplace.

Approval Date: 08/98

David Schmidt 8 credits; 4-hour course Specialty: