One of the toughest challenges faced by a collision shop owner/manager today is the ability to attract and retain high quality employees in key positions. More often than not, an employee leaves an employer for reasons other than more money. In fact, the most common cause for employee turnover is poor management. One of the most important, and often overlooked, management skills is the ability to coach. All employees need to be coached. The poor performers need to be coached to become good performers and the good performers need coaching to maintain performance and/or become star performers.

The course will provide:

• Increased awareness of what coaching is and why it is important
• Identification of your preferred coaching style along with the strengths and weaknesses of your style
• A step-by-step process for coaching your employees in the three standard coaching situations.

Approval Date: 07/06

Akzo Nobel 8 credits; 4-hour course Specialty: