Participants of this course will learn specific procedures, systems and checklists designed to make the management of a repair shop more efficient. Covered areas include: scheduling, service recommendations, service history, staff assignments, customer write-up, RO procedures, arming the tech, in-shop communication, service advisor procedures, canned jobs, estimating, inventory handling, parts acquisition, quality control, customer follow-up, shop care, inspections, shop expenses and budgeting, and how to take a vacation without the shop falling apart.

Approval Date: 01/04

Tom Ham 6 credits, 12 credits, 16 credits; 3-hour course, 6-hour course, 8-hour course Specialty: