Are you better at managing or leading your business, customers and employees? In today's fast paced, high demand world, it takes more than great management to run a small business. You need to be a great leader! Great leaders are not born, they are made.

In our post modern society employees desire to work under leaders who will not only manage them, but lead them and create a team environment where they can grow and utilize their skills.

You will complete a management and leadership profile for yourself and your leadership team. You will learn dozens of ways to become a better manager and a more competent leader.

You will learn:

• How to maximize the five major skills you need to run a business.
• How to build effective teams out of your existing employees.
• How to develop phenomenal customer service.

Approval Date: 10/05

Kelly Bennett 24 credits, 12 credits; 12-hour course, 6-hour course Specialty: